POLICIES

POLICIES

24 HOUR CANCELLATION POLICY


A credit card is required to reserve an appointment. Vivid Hair Salon adheres to a 24-hour cancellation policy. Please call us at (215) 313-9286 if you need to reschedule or cancel your appointment. Failure to show and any cancellations with less than 24-hours of notice are subject to a cancellation fee up to the full cost of the scheduled service(s).




APPOINTMENTS + ONLINE BOOKING


Not sure which hair service is best-suited for you? Please call us at(215) 313-9286 and we’ll be happy to assist you in scheduling your appointment. We look forward to scheduling the perfect style for you!




PAYMENT


We accept the following forms of payment: Cash, Vivid Hair Gift Certificates, American Express, Visa, Discover, and MasterCard. Gratuity is cash, CashApp or Venmo.




GIFT CARDS


Gift Cards may be used on location to pay for any services or products, excluding gratuity. The value of this card will not be replaced if lost, stolen or destroyed. This card cannot be redeemed for cash or credit towards Vivid Hair Salon. Vivid Hair Salon cards are non-refundable. Cards are available for in-store service or product purchase only. Cards cannot be redeemed for any online purchases on vividhairslaon.com or Acceptance of this card constitutes acceptance of these terms & conditions.

Gift cards are valid for 1 year after the date of purchase.




ARRIVAL


Please arrive at least 15 minutes before your scheduled appointment to allow yourself time to get comfortable and enjoy complimentary refreshments. Let the pampering begin!




PHONE ETIQUETTE


To preserve a relaxing atmosphere for all our guests, we ask for cell phones to be on vibrate your time at Vivid Hair Salon, and please keep your voice to low.




PRECAUTIONS


If you’re pregnant, have allergies, medical conditions, or are taking medications, please consult with your physician to determine which services are right for you and be sure to inform your stylist before your service begins




CHILDREN UNDER 12


Please note, for their safety and out of respect for our guests, children under 12 years of age are not permitted at Vivid Hair Salon unless they are being serviced and accompanied by a parent or guardian.




SOCIAL MEDIA


Find us on Instagram, @vividhairsalonpa #vividhairsalonpa.





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